Refund & Exchange Policy

At Little Jump, we carefully inspect every order before dispatch to ensure product quality and customer satisfaction.

Return & Exchange Eligibility

We do not offer returns or exchanges unless there is a valid issue with the order.

Valid reasons include:

• Wrong product received

• Missing items in package

• Damaged product received

• Defective product received

To request a replacement or complaint review, customers must contact us within 48 hours of delivery with:

• Order number

• Clear photos/videos of the issue

• Packaging images

Non-Eligible Cases

We do not offer returns or exchanges for:

• Change of mind

• Personal preference

• Minor color differences due to screen display

• Used or damaged products after delivery

• Incorrect order placement by customer

Replacement Process

If your complaint is approved, we may offer:

• Replacement product

• Missing item shipment

• Store credit

• Partial/full refund (depending on issue)

Refund Timeline

Approved refunds are processed within 5–7 business days through:

• Bank transfer

• Easypaisa/JazzCash

• Store credit

Cash on Delivery Orders

Please ensure someone is available to receive the parcel. Repeated failed deliveries may result in future order restrictions.

Contact Us

For complaints or support, please contact us through:

• WhatsApp

• Instagram DM

• Email support

Our support team aims to respond within 24 hours.